Store Policies

POLICIES & TERMS

Welcome to Moesus Sanchez Magical Art World!

Please read these policies carefully before making a purchase or using our services.

SHIPPING POLICY
- All orders are processed within 2-5 business days.
- Print-on-demand items may require additional processing time.
- Shipping times vary by location and chosen shipping method.
- International shipping is available for most items.
- Tracking information will be provided via email once your order ships.

RETURN & REFUND POLICY
- Original artwork: Due to the unique nature of original art pieces, all sales are final.
- Print-on-demand items: Returns accepted within 30 days of delivery if items are unused and in original packaging.
- Digital products are non-refundable once downloaded.
- Damaged items will be replaced or refunded upon receipt of photographic evidence.
- Shipping costs for returns are the responsibility of the customer unless the item arrived damaged.

PRIVACY POLICY
- We collect necessary information for order processing and shipping.
- Your personal information is never sold to third parties.
- We use secure payment processing through our authorized payment providers.
- Cookies are used to enhance your shopping experience.
- You may opt-out of marketing communications at any time.

**COPYRIGHT & INTELLECTUAL PROPERTY**
- All artwork, designs, and content are copyright protected.
- Purchase of artwork does not transfer copyright.
- Reproduction, distribution, or resale of our designs is strictly prohibited.
- Commercial use of any content requires written permission.

CUSTOM ORDERS
- Custom artwork requests are evaluated on a case-by-case basis.
- 50% non-refundable deposit required for custom work.
- Completion times vary based on complexity.
- Revisions must be requested within 7 days of receiving the initial design.

CUSTOMER SERVICE
- Email support available Monday-Friday.
- Response time typically within 24-48 hours.
- We strive to resolve all issues promptly and professionally.

PRICING & PAYMENT
- All prices are in USD.
- Prices are subject to change without notice.
- We accept major credit cards and secure online payment methods.
- Payment is required in full at the time of purchase.

DISCLAIMER
- Colors may vary slightly from digital images due to monitor settings.
- We reserve the right to refuse service to anyone.
- These policies may be updated without notice.

By making a purchase, you agree to these terms and policies. If you have any questions, please contact me at info@moesus.com  before placing your order.